Refund policy
💎 EldarGlass – Return & Refund Policy
Made specifically to your order. Because of this, our return and refund policy is different from mass-produced products.
🛠️ Made-to-Order Items
All EldarGlass bookmarks are handcrafted and made to order. This means:
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Each piece is unique and created specifically for you
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Production begins shortly after your order is placed
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All sales are final once production has started
For this reason, we do not accept returns or refunds for:
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Change of mind
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Incorrect selections made at checkout
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Personal preference after receiving the item
📦 Damaged or Defective Items
We carefully package every order, but if your item arrives damaged:
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Contact us within 3 days of delivery
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Provide clear photos of:
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The item
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The packaging
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The damage
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If approved:
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A free replacement will be offered first
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If a replacement is not possible, a refund may be issued
🚚 Shipping Issues
Once your order has been shipped:
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We are not responsible for delays caused by carriers, customs, or external factors
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If tracking shows “Delivered,” responsibility transfers to the customer
If your package is missing:
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Check with neighbors or your local postal service
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Contact the carrier to open a claim
📸 Order Accuracy & Expectations
Because each bookmark is handmade:
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Slight variations in color, texture, or finish are normal and expected
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These variations are part of the craftsmanship and not considered defects
📫 Cancellations
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Orders can only be canceled within 12 hours of purchase
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After this window, production may have already started and cancellation is no longer possible
📬 Need Help?
If you have any concerns about your order, feel free to reach out — we’re here to help and want you to love your piece.